Humans are definitely creatures of habit, no less so when we are accessing technology. I find this to be the case in my own life, when I try the new configuration for Yahoo! mail (for my "throw-away" account) and end up preferring the classic configuration since I know it better and switching back. I find it even stronger when I help some of my not-so-tech-savvy library patrons. At times their immediate response to changes in the websites they're attempting to access or differences in the configuration or actual technology level of the computers they're using is extreme stress and/or anger. It's been good for me to be learning some new programs and websites this semester - to remind me of what it's like to feel unfamiliar with technology. This will help me to be more patient with them.
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